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Our Policies

BISQUEWARE ORDERS / AVAILABILITY - Why do items indicate the availability status as Poured 4U?
We have 1000's of ceramic molds that are used to produce the bisqueware.  Unfortunately, we simply do not have the storage capacity in our production facility to keep all items "in stock" and on the shelves.   Therefore, we have selected the Poured 4U inventory method and schedule our daily pouring schedule and weekly firing cycles based on confirmed orders.  
Please allow 2-3 weeks for typical items to be produced.
PERSONALIZE-IT & CUSTOM CUTOUTS  - How much time should I allow when placing an order for Personalize-IT or Lited Zone items that have custom cutouts?
We specialize in creating quality personalized gifts and customized "DeLITEs" which feature intricate 'cutout' designs, stencils and lettering. Our skilled ceramists' use specialty tools designed for claywork to create each custom "DeLITE". The Poured 4U ordering process applies to all custom orders.
To enable us to continue to maintain our high-quality product standards -- on personalized and custom order items we normally require a minimum of 4 weeks from the date of confirmed order.  If you need a personalized or custom order expedited, please submit a "Custom Order Inquiry" via the Contact Us page.


Simply follow the steps shown below to place a Bisqueware Order: 
  1. Browse the Bisque Zone - which is organized by the types of products we carry plus additional sub-categories under each "Zone".
  2. Select the "ready-to-paint" ceramic bisqueware you want to purchase
  3. Indicate which 'Options' you want - (i.e. stencil, cutout, design, personalization)
  4. Add the product(s) to your Shopping Cart - to confirm your order click 'View Cart'
  5. Submit the order, including payment and special instructions (i.e. personalization, customization)
  6. When your order is received -- the Bisqueware pieces will be Poured 4U
  7. Please allow 2-3 WEEKS for production, firing and shipment.
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