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Our Policies

 
BISQUEWARE ORDERS / AVAILABILITY - Why do items indicate the availability status as Poured 4U?
We have 1000's of ceramic molds that are used to produce the bisqueware.  Unfortunately, we simply do not have the storage capacity in our production facility to keep all items "in stock" and on the shelves.   Therefore, we have selected the Poured 4U inventory method and schedule our daily pouring schedule and weekly firing cycles based on confirmed orders.  
 
Please allow 2-3 weeks for typical items to be produced.
 
PERSONALIZE-IT & CUSTOM CUTOUTS  - How much time should I allow when placing an order for Personalize-IT or Lited Zone items that have custom cutouts?
We specialize in creating quality personalized gifts and customized "DeLITEs" which feature intricate 'cutout' designs, stencils and lettering. Our skilled ceramists' use specialty tools designed for claywork to create each custom "DeLITE". The Poured 4U ordering process applies to all custom orders.
 
To enable us to continue to maintain our high-quality product standards -- on personalized and custom order items we normally require a minimum of 4 weeks from the date of confirmed order.  If you need a personalized or custom order expedited, please submit a "Custom Order Inquiry" via the Contact Us page.
 

HOW TO ORDER:

Simply follow the steps shown below to place a Bisqueware Order: 
  1. Browse the Bisque Zone - which is organized by the types of products we carry plus additional sub-categories under each "Zone".
  2. Select the "ready-to-paint" ceramic bisqueware you want to purchase
  3. Indicate which 'Options' you want - (i.e. stencil, cutout, design, personalization)
  4. Add the product(s) to your Shopping Cart - to confirm your order click 'View Cart'
  5. Submit the order, including payment and special instructions (i.e. personalization, customization)
  6. When your order is received -- the Bisqueware pieces will be Poured 4U
  7. Please allow 2-3 WEEKS for production, firing and shipment.
 
SECURE SHOPPING
You can shop at ArtZyZone with confidence. We have partnered with Authorize.Net a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy
 
ArtZyZone is registered with the Authorize.Net Verified Merchant Seal program.
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